Frequently Asked Questions

How do I pay?

Cash on delivery. You pay the courier in cash when your order arrives at your door. We do not take card payments and we never ask for card details.

Is it safe to order?

Yes. Because we only accept cash on delivery, you never enter card or bank details on our site. You see the product before you pay for it.

How long will my order take?

1–2 working days for Dubai, Sharjah and Ajman; 2–3 working days for Abu Dhabi and the Northern Emirates. Full detail on our Shipping & Delivery page.

Do you deliver to my emirate?

We deliver to all seven emirates.

Can I change or cancel my order?

Yes, any time before it is dispatched. Email slmnasit01@gmail.com with your order number as soon as you can.

What if the item is wrong or damaged?

Contact us within 7 days with a photo and your order number. We will replace it or refund you in full, and we cover the return cost. See Returns & Refunds.

Can I return something I simply do not want?

Yes, within 7 days, unused and in its original packaging. Return delivery is at your cost. Some hygiene items are excluded — the full list is on the Returns & Refunds page.

How do the bundle discounts work?

Buy more, pay less. The discount is applied automatically at checkout — you do not need a code. The price you see on the product page is the price you pay.

Do I need an account?

No. You can check out as a guest.

How do I contact you?

Email slmnasit01@gmail.com or use our contact form. We aim to reply within one working day.