Returns & Refunds

Our 7-day return window

If you are not happy with your purchase you can return it within 7 days of delivery. To be accepted, the item must be unused, in its original condition, and in its original packaging with any seals intact.

How to start a return

1. Email slmnasit01@gmail.com within 7 days of delivery.
2. Include your order number and tell us what is wrong.
3. Send a photo of the item if it arrived damaged or is not what you ordered.
4. We will reply with return instructions.

Please do not send anything back before contacting us — unannounced returns cannot be tracked or refunded.

What cannot be returned

For hygiene and safety reasons we cannot accept returns on the following once opened or used:

• Skincare, cosmetics and personal care products
• Underwear, swimwear and earrings
• Supplements and consumables
• Items marked as final sale

This does not affect your rights if an item arrives faulty, damaged, or is not what you ordered.

Faulty or wrong items

If your item arrives damaged, faulty or incorrect, contact us within 7 days and we will arrange a replacement or a full refund at no cost to you, including return delivery.

Refunds

Once your return reaches us we will inspect it and let you know the outcome. Approved refunds are issued within 7–14 working days. Because orders are paid by cash on delivery, refunds are issued by bank transfer to an account in the name of the person who placed the order.

Return delivery costs

If you are returning an item because you changed your mind, the cost of return delivery is yours. If the item was faulty, damaged or wrong, we cover it.

Cancelling an order

You can cancel free of charge any time before your order is dispatched. Email us as soon as possible with your order number.